Virtual Support Office-XP Web Based Help Desk Software Solution.

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Frequently Ask Questions

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	Top Questions
	Case Management
	Knowledge Base
	Settings
	Installation
	Overall Features
	Email Server
	Other

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Top Questions

Running VSO-XP Email Server.

VSO-XP Email Server allows the system to send all email notifications and automatic assignments, this application is installed with VSO and must be manually activated the first time.

To activate (run) Click Start > VSO-XP Email Server.
Server icon will appear in icon tray and VSO-XP Server Service Manager will be displayed minimized on the task bar.
Click task bar to make visible Service Manager.
Click the "Auto-start service when OS starts" to automatically run the service when your server is restarted. (Application is run as windows service).
To Setup email interval and Log options right click on the Service Manager Icon and select "Options..." to get the option dialog window.
Change Time Interval as required, it is highly recommended to keep it between 1 and 5 minutes.
Click on Log email server events to help you troubleshoot any email problems you may have, VSOXP_Email.log file will be created in the "bin" directory with a detailed error log.

Other questions in this section

License File Installation.

Evaluation Expired Message

What are VSO-XP System Requirements?

Increasing Security in VSO-XP

Installation Procedure (Downloaded Version)

Installation Procedure (CD-ROM Version).

Is there any way to have VSO retrieve email messages and create new support requests?

What is the right version of VSO for me?

When a user submits an issue does the admin have to assign it to a staff?

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