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Frequently Ask Questions Categories Top Questions Case Management Knowledge Base Settings Installation Overall Features Email Server Other Still having questions? Contact Us

Top Questions When a user submits an issue does the admin have to assign it to a staff? When a user submits an issue does the admin have to assign it to a staff?   No, VSO-XP features includes an automatic case assignment in round-robin configuration, in such way that you can assign staff to specific products and depending on the staff load VSO will assign new incoming requests. Optionally VSO can be setup for manual assignment as well, this way all incoming support request will be notify to administrator then he/she must manually assign the issues to specific staff. Other questions in this section Running VSO-XP Email Server. License File Installation. Evaluation Expired Message What are VSO-XP System Requirements? Increasing Security in VSO-XP Installation Procedure (Downloaded Version) Installation Procedure (CD-ROM Version). Is there any way to have VSO retrieve email messages and create new support requests? What is the right version of VSO for me?

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